Cancellation & Refund Policy

Identity Check

identity checkWARNING

PLEASE DO NOT ALLOW OTHERS TO RIDE UNDER YOUR PERSONAL DETAILS

Proof of Identity will be checked at registration. For Insurance, Health & Safety reasons it is vital that we are aware of who is participating in this event. If you are unable to attend please make sure we are notified as soon as practicable.

Terms & Conditions of Entry:

Please note that under our Terms & Conditions of entry we have a strict refund policy. Please check your diary and make sure you are available to participate BEFORE booking.

If for any reason the organisers are required to cancel the event, entrants will only be refunded the portion of their entry fee that has not already been irrevokably committed to staging the event. The modification, shortening or closing of one or more route options does NOT constitute the cancelling of the event (provided at least one route option is available). In the interests of safety, the organisers retain the right to modify, shorten or close any route options, without notice, at their absolute discretion. If you do not agree with these terms, please do not enter the event.

Transfers / Substitutions:
  • Dartmoor Classic Entries are only valid for the original applicant. You MUST NOT allow another person to ride under your identity.
  • Entrants are NOT permitted to transfer their place to another person
  • Places can not be held over for another year.
  • The Dartmoor Classic operates a Reserve List. In the interest of fairness, if you are unable to participate, please let us know as soon as practicable and we will offer the place to the next person on the Reserve List.
  • The Entry List will be locked and finalised on 31st May 2019. No changes are permitted after this date (Route switches can be requested on the day).
Cancellations & Refunds:

The Dartmoor Classic operates a Reserve List. If you are unable to participate, we would encourage you to let us know as soon as practicable. Where we are able to reallocate the place we will issue a refund (see table below). If the place cannot be reallocated, NO REFUND will be issued.

Refund Amount:
  • Cancellations before November 1st 2018 = Full Refund (- Processing Fees)
  • Cancellations before 1st April 2019 = 50% + Priority Invite for 2020.
  • Cancellations from 1st April 2019 = Priority Invite for 2019 only.
  • Cancellations from 31st May 2019 = Nothing (Lists are locked so we can't effect any changes)

If you wish to cancel please use your registration account or send us an email (posts to our social media sites or phone calls will not be accepted). 

Reserve List:

The Dartmoor Classic operates a 'Reserve List'. This activates once all places have been sold. It is FREE to add your name to the reserve list. As soon as a place becomes available it will be offered to the first person on the list. When you reach the top of the list you will receive an automated email inviting you to enter. You MUST respond to this email within 48 hours or the invite will expire and the place will be offered to the next person on the list. please make sure that you regularly check your email (including your spam / junk mail folder).

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